Terms and Conditions

Effective Date: 14 Dec 2024
Company Name: SALDTWOOD

Welcome to SALDTWOOD. By accessing or using our website (the "Site") and purchasing our products, you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree, you may not use this Site.

These Terms are governed by South African law, including the Consumer Protection Act, 2008 ("CPA"), and the Protection of Personal Information Act, 2013 ("POPIA").

1. Acceptance of Terms

By accessing or using this Site, you confirm that:

• You are at least 18 years of age or have the consent of a parent or guardian.
• You have read, understood, and agreed to these Terms.

2. Products and Services

• Product Information:
  We make every effort to ensure accurate descriptions, pricing, and availability of our products. However, errors may occur, and we reserve the right to correct them without prior notice.
• Pricing:
  All prices are displayed in South African Rand (ZAR) and include Value-Added Tax (VAT) unless otherwise stated.
• Stock Availability:
  Products are subject to availability. If a product is out of stock, SALDTWOOD reserves the right to cancel your order and provide a full refund.

3. Orders and Payment

• Placing an Order:
  Orders are only confirmed once payment has been successfully processed.
• Payment Methods:
  We accept payments via [list accepted payment methods, e.g., credit card, EFT, etc.].
• Security:
  Your payment information is processed securely and is protected in compliance with POPIA.

4. Delivery Policy

• Shipping Areas:
  SALDTWOOD delivers to addresses within South Africa only.
• Delivery Time:
  Delivery times may vary based on your location and availability of products. Estimated delivery times will be provided at checkout.
• Risk of Loss:
  Risk passes to the customer upon delivery. Please ensure someone is available to receive your order.

5. Returns, Refunds, and Cancellations

• Return Policy:
  Under the CPA, customers may return products within 7 days of delivery if the product is defective, damaged, or not as described. Returns must be in their original packaging and accompanied by proof of purchase.
• Refunds:
  Refunds will be processed within 7 business days of receiving the returned item. Shipping fees may not be refundable.
• Cancellation of Orders:
  Orders may be canceled before dispatch for a full refund. After dispatch, cancellations will be treated as returns.

6. Privacy Policy

Your privacy is important to us. SALDTWOOD complies with the Protection of Personal Information Act, 2013 ("POPIA"). By using this Site, you consent to the collection, storage, and use of your personal information for the purpose of fulfilling your orders. For more details, please refer to our Privacy Policy.

7. Intellectual Property

All content on this Site, including text, images, logos, and trademarks, is the property of SALDTWOOD or its licensors and is protected by South African copyright laws. Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

SALDTWOOD is not liable for any direct, indirect, or consequential damages resulting from:

• Your use of the Site or inability to use the Site.
• Products that are used contrary to instructions.

This limitation does not exclude liability for gross negligence or willful misconduct as provided by South African law.

9. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

10. Contact Information

For any questions, concerns, or complaints, please contact us:

SALDTWOOD
Email: accounts@saldtwood.co.za
Phone: 074 772 1018
Address: 25 Suikerbekkie Street, Joostenbergvlakte, Kraaifontein, 7570

By using this Site, you agree to these Terms and Conditions. Thank you for choosing SALDTWOOD.